Delivery and Returns

Profem Inc uses Fedex as its primary delivery mechanism. This ensures that your goods can be tracked and you can receive notification of delivery times. You can nominate to use your own courier pickup. Please be advised the pick up address is listed on the Invoice that you will receive via email.

ProFem Inc accepts returns of unopened merchandise returned in its original re-sellable condition within 30 days of purchase. If an item is damaged, lost or incorrectly delivered, claims must be made within 7 days of receipt. Shipping and handling costs are not refundable. Due to health and safety concerns, Profem Inc cannot accept returns of used items. There will be a restocking fee of 30%

Submit the following request for a return merchandise (RMA) number before returning your item to us. Please carefully pack all items to be returned in their original packaging. Profem Inc is not responsible for shipping costs or damage on returned items. Please be advised that packages sent by normal US Mail cannot be tracked to ensure delivery. We recommend that you use a delivery method that can be tracked and or insured. ProFem Inc.  cannot provide credit for a return until we have received the returned item.